90-Day Comfort Guarantee

Changed your mind? Return it within 90 days for a full refund, we pay return shipping, no questions asked. And every product is backed by a 90-day warranty against defects.

Two ways you’re covered

90-Day Returns. If it isn’t right for your dog, your home, or your routine, or your pet just won’t take to it, send it back within 90 days of delivery for a full refund. It should be in unused or like-new condition. We cover return shipping, and you don’t owe us an explanation.

90-Day Warranty. If it develops a defect or breaks under normal use within 90 days of delivery, we’ll repair or replace it free. This covers the product itself, not a change of mind after the 90-day window.

How a return works

  • Email support@henleyandbone.com and let us know it’s not working out. No questions asked, and no explanation needed.
  • We send a prepaid return label. No printing fees, no drop-off fees. Drop it at any UPS or FedEx location.
  • Once it arrives, we refund the full purchase price. Original and return shipping are on us. No restocking fee.
  • Your refund hits your card within 3–5 business days of us receiving it.

Helping your dog adjust

Some dogs trust a new ramp, set of steps, or bed the first day; most take 1–3 weeks. Lure them up with a treat the first few times and use it every time they go up or down. Ninety days is deliberately long: it’s enough time to know for certain, without feeling rushed. If it’s still not working, send it back, no hard feelings.

What’s covered

  • 90-day returns: it doesn’t fit your dog, cat, or home; your pet won’t use it after a fair attempt; or you simply change your mind, within 90 days of delivery, unused or like-new.
  • Damaged on arrival: we’ll send a replacement at no cost; you don’t even need to ship the damaged one back.
  • 90-day warranty: defects or breakage under normal use, repaired or replaced free.

What’s not covered

  • Change-of-mind returns after 90 days from delivery.
  • Warranty claims after 90 days from delivery.
  • Damage from intentional misuse or chewing, though normal wear and tear from your pet using it as intended is covered.
  • Items resold or marked as resale.

Why we offer this

We’re a small brand, and we’d rather you have something that genuinely works for your dog than hold onto a sale. Fair returns and a real warranty are how we earn your trust.